Nortan Air Conditioning and Heating is an essential services provider for breakdown and repairs in heating, ventilation and air conditioning, as defined by Consumer Affairs Victoria. During the COVID-19 pandemic we will therefore continue to provide Type A gas service technicians, plumbers, refrigeration mechanics and electricians for repair of broken-down heating equipment.
However, the health and well-being of Nortan Air Conditioning and Heating customers and technicians is our highest priority. Accordingly, we have implemented a set of measures to avoid the spread of the virus and to mitigate the risk of exposure to our HVAC technicians, including practising physical distancing.
We ask all customers to also commit to taking precautionary measures before our HVAC technician‘s attendance at their property.
Nortan Air Conditioning and Heating have implemented the following procedures to prevent exposure and transmission of COVID-19:
On-site Measures
- Use of hand sanitiser before and after each job.
- Disposable gloves have been provided to technicians to wear on-site when a customer is in quarantine. The gloves will be safely disposed of immediately at the completion of the job.
- Masks are available to be used at the technician’s discretion.
- Non-contact payment methods are in place by means of a mobile NAB facility through which you can pay using Visa or MasterCard by tapping your card.
- Cash and cheques will not be accepted.
- All documentation and job reports are to be completed via the technician’s company-issued smart phone.
- All relevant information and documentation is available by email to customers.
Other Measures
- The office will be closed to the general public with office staff enabled to work from home to manage enquiries as required.
- Nortan Air Conditioning and Heating can assist with technical advice on the phone between 7:30am and 3:30pm Monday to Friday on 1300 305 354 or by email: reception@nortan.com.au
- Technicians are available for call outs as required. If you require our services, we ask that you ensure you use proper hygiene practices, and also practice social distancing during our attendance.
- Please note, priority is being given to breakdowns. Technicians are only available between 7:00am and 4:00pm to minimise the risk of exposure due to fatigue.
Customer Precautions
In the event of a technician attending your site we ask that you notify us immediately if you have:
- Tested positive to Coronavirus
- Developed symptoms associated with Coronavirus
- Recently been in contact with someone diagnosed with Coronavirus
- Recently travelled overseas
The Nortan Air Conditioning and Heating team is at the ready to assist you to ensure the safety and correct working of your heating and air conditioning equipment, both now and into the future. If you are unsure about the condition of your system, contact us today on 1300 305 354.
